At Sontogel, your privacy is not merely a legal obligation — it is a responsibility we take seriously every day. Find out exactly how we collect, use, and protect your personal information.
Sontogel is committed to protecting the privacy of every user on our platform. This Privacy Policy document explains in detail how we collect, store, use and protect your personal information when you register, log in or interact with any part of the sontogel platform — whether through our website or mobile app.
We understand that user trust is our most valuable asset. Our approach to data privacy therefore goes beyond mere legal compliance — it genuinely reflects the culture of user protection we have built since the platform was founded. Every data-related decision is made with the interests and safety of our users as the top priority.
This Privacy Policy applies to all Sontogel users, including those registering a new account, active users using platform services, and visitors browsing the website without registering. If you use our services on behalf of another individual, you are responsible for ensuring that person has been informed of and has consented to this Privacy Policy.
Sontogel collects information from various sources to provide a secure, efficient and personalised service to every user. Below are the categories of information we collect:
| Data Category | Examples of Information | How It Is Collected |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad/passport number | Registration form, KYC process |
| Contact Information | Phone number, email address | Account registration |
| Financial Information | Bank account number, bank name, transaction history | Deposit and withdrawal process |
| Usage Data | Game history, account activity logs | Automated systems |
| Technical Data | IP address, device type, browser, operating system | Server logs, cookies |
| Location Data | State, region (based on IP) | Automated detection |
All information collected is for legitimate purposes and is necessary to ensure the platform operates securely and complies with applicable regulatory requirements in Malaysia.
The information we collect is used responsibly for the following purposes:
Sontogel does not sell, rent or trade users' personal data to any third party for their own commercial purposes. However, in the course of operating the platform, there are specific situations where we share your information with the following parties:
Protecting your data from unauthorized access, loss or misuse is an absolute priority at sontogel. We implement comprehensive, multi-layered security measures to keep your information safe at all times:
Sontogel uses cookies and similar tracking technologies to enhance the user experience and analyse platform performance. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality and user experience of the Sontogel platform.
Sontogel retains your personal data only for as long as it is needed for the purposes stated in this Privacy Policy, or as required by applicable laws and regulations.
Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.
As a sontogel user, you have the following rights regarding your personal data. We are committed to making it easy for you to exercise these rights:
You have the right to request a copy of the personal data we hold about you at any time.
You may request that we correct any inaccurate or outdated information we hold about you.
You may apply for the deletion of your personal data subject to applicable legal obligations.
You have the right to object to the processing of your data for direct marketing purposes at any time.
You may request your data in a machine-readable format for transfer to another platform.
You may request that we restrict the processing of your data under certain specified circumstances.
To exercise any of the above rights, please contact our Privacy team by email [email protected]. We will process your request within thirty (30) business days.
The sontogel platform is strictly for individuals aged 18 and above. We do not knowingly collect, store or process any personal information from underage children or minors.
If we discover that personal information of an individual under the age of 18 has been collected without proper age verification, we will take immediate steps to delete that information and close the account. Parents or guardians who believe their child has registered on our platform should contact us immediately.
Sontogel reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements or service improvements. Any material changes will be communicated to users via a prominent notice on the website or by registered email at least seven (7) days before the changes take effect.
The "Updated" date displayed at the top of this document indicates when this Privacy Policy was last revised. Your continued use of the sontogel platform after any amendments take effect constitutes your acceptance of the updated policy.
We recommend you review this page periodically. Previous versions of the Privacy Policy can be requested from our team by email should you need them for reference.
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, the sontogel Privacy team is ready to assist you.
We are committed to addressing every privacy-related enquiry seriously and responding within a reasonable timeframe. Your trust is our top priority at Sontogel.
Six core data protection pillars that set Sontogel apart from other platforms in Malaysia.
Every bit of data moving between your device and our servers is encrypted with SSL 256-bit. Your information cannot be read by any unauthorised party, including non-relevant sontogel staff.
We have never sold and will never sell user personal data to advertisers or data brokers. Your information is collected solely to provide and improve Sontogel's services to you.
Our identity verification process uses the latest technology to ensure your documents are handled securely. KYC data is stored in an encrypted environment and is only accessible by authorised personnel.
In the event of any security incident involving your data, we are committed to promptly notifying affected users and taking appropriate remedial action without delay.
You have full control over your data. Request access, correct errors, restrict processing, or delete your data — all through a single, simple, and responsive communication channel.
Sontogel's data privacy practices are designed in accordance with internationally recognised security standards. We continuously update our policies and systems to keep pace with the latest developments in digital data protection.
Register a Sontogel account today and enjoy a secure wagering experience backed by transparent privacy guarantees. Your information security is our top priority.